The Utility Biller gives small municipal and rural water systems a complete billing and customer management platform — for free. Your customers get convenient online bill pay. You get the tools you've needed for years.
You're serving your community with a skeleton crew and a shoestring budget. The software options out there are either too expensive, too complex, or decades out of date.
Legacy billing systems charge thousands per year in licensing fees. Small water systems can't justify the budget, so they stick with spreadsheets or paper.
Manual meter reads, hand-calculated bills, and processing checks one by one. Your staff spends hours on tasks that modern software handles in minutes.
Ratepayers want to view their bill, check usage, and pay online. Without a customer portal, you're fielding calls and processing walk-ins that could be self-service.
We handle the heavy lifting so you can focus on what matters — serving your community.
We migrate your customer data, configure your rate schedules, and get your system live. No IT staff needed on your end.
Manage accounts, import meter reads, generate bills, and process payments — all from one modern, easy-to-use dashboard.
Your customers get a self-service portal to view bills and pay online. A small $1.00 convenience fee on online payments is how we keep the platform free for you.
From customer accounts to collections, meter management to online payments — it's all here, built for how small water systems actually work.
Full customer records with move-in/out workflows, service addresses, linked accounts, notes, flags, and complete audit trails.
Full meter lifecycle — installation, reads (manual, file import, or AMI/AMR), replacement, retirement. Usage trend charts and exception handling built in.
Tiered, flat, minimum-plus-usage, seasonal, and sewer rates. Surcharges, effective dating, multi-service mapping. Preview any rate before it goes live.
Run batch billing in minutes, not hours. Preview draft bills, handle exceptions, approve, and generate — with full ledger tracking and GL export.
Online payments (credit, debit, ACH), walk-in cashiering, auto-pay enrollment, refunds, NSF handling, and daily reconciliation. Powered by Stripe.
Configurable delinquency rules, automated late fees, shutoff notices, payment plans, and a clear timeline so nothing falls through the cracks.
An online portal where your ratepayers can manage their account, view bills, check usage, and pay — anytime, from any device.
No hidden fees, no budget approvals, no RFP. The platform is free. A small $1.00 convenience fee on online customer payments is how we sustain it.
Most billing software charges your system hundreds or thousands per month. Here's what a typical 2,000-account system would pay elsewhere:
| Provider Type | Typical Annual Cost |
|---|---|
| Legacy CIS (per-meter pricing) | $8,000 – $15,000/yr |
| Cloud SaaS (per-user pricing) | $5,000 – $12,000/yr |
| Enterprise platform | $25,000+/yr |
| The Utility Biller | $0/yr |
Join the growing number of water systems switching to modern billing at zero cost. No contract, no commitment — just better tools for your team and your customers.
Request a 15-minute demo and we'll show you exactly how The Utility Biller works with a system like yours. No obligation, no pressure — just a conversation about making your life easier.